Samsung Galaxy Buds Pro SM-R190 True Wireless Earbuds

Description

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Galaxy Buds Pro
Condition:
Brand New
COLOR :
Phantom Violet
Phantom Black
Phantom Silver
What's Included:
Earbuds
Charging Case
USB Cable
Quick Start Guide
Please make sure to read our store policy before buying :
Click here to read our store policy
Item Description
Specifications
Customer Service
Shipping
Return Policy
Specifications
Color
Phantom Violet, Phantom Black, Phantom Silver
Dimension & Weight
Earbud: 19.5 x 20.5 x 20.8 mm, 6.3g
Charging Case: 50 x 50.2 x 27.8 mm, 44.9g
Speaker
2-way (11mm woofer + 6.5mm tweeter)
Microphone
3 mics (2 outer + 1 inner) + Voice Pickup Unit + Wind Shield
ANC & Ambient Sound
ANC: Cutting external background noise by up to 99%, 2 adjustable levels
Ambient Sound: Amplifying up to +20dB, 4 adjustable levels
Voice Detect
Battery Capacity
Earbuds: 61 mAh
Charging Case: 472 mAh
Play Time
5 hours / Total 18 hours (ANC on)
8 hours / Total 28 hours (ANC off)
Talk Time
4 hours / Total 14.5h (ANC on)
5 hours / Total 17.5h (ANC off)
Charging
1-hour play time / 5-minute quick charging7
Qi-certified wireless charging
Connectivity
Bluetooth 5.0®
Codec: Scalable (Samsung proprietary), AAC, SBC
Sensor
Accelerometer, Gyro, Proximity, Hall, Touch, Voice Pickup Unit(VPU)
Compatibility12
Android 7.0 or higher with more than 1.5GB of RAM
Water Resistance
IPX78
Customer Service
SOBEONLINE1 Wants your purchase to be a 5 stars experience. If you feel for any reason that your purchasing experice was anything
less than perfect, please contact us through eBay messaging to clear up any discontent and allow us to resolve the problem.
We "Guarantee" that we will make our best efforts to make you 100% satisfied!
Customer service is our highest priority. Our  trained and experienced representatives will answer any questions you may have  before, during or after you place your order.
For any questions of concerns please contact  us through eBay Messages.
Our hours of operation are Monday through  Thursday 9:30AM to 5:30PM EST and Friday 9:00AM to 1:00PM EST
Shipping
Sobeonline1 makes every effort to get your  order out as soon as possible. Items are generally shipped within one business  day and are delivered within 1-5 days.
Please make sure to have a confirmed PayPal  address otherwise we will not ship the item(s) until it is confirmed. Below is  a link that explains how to confirm it.
After the payment has been made we will not  redirect the item(s) to any other addresses than the one on file. Mailing  address cannot be changed at any time during handling process.
Please contact us before your purchase  if you have a deadline to meet. The EBay estimation is not always accurate.
Your item(s) will be shipped within one  business day after the payment has been processed.
Extra shipping cost may be applicable depending  on shipping location.
Please allow 24 hours for the tracking number  to be updated by the carriers system.
International Buyers -  Please Note:
Please check with your country's customs office to determine what the additional costs will be before bidding or buying.
Any extra charges such as customs fee, import tax, duties, or any other carrier or tax fees are and always will be the buyer's responsibility.
Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not included in the shipping charges.
We will not under-value merchandise or mark it as a gift on customs forms. This is against U.S. and international laws.
In case of return: We will charge the buyer for any extra charges such as shipping cost (to and from buyer) or any customs fees due to nonpayment of customs, import taxes, refusal of delivery, or carrier charges; and only provide a partial refund. In case the charges are greater than the cost of the item(s) purchased we will declare either abounded or destroyed to the carrier; consequently, the buyer will not be refunded.
We ship our item mostly using DHL. Even though all packages are shipped within one business day and most international packages arrive to their final destination in less than 7 business days, some international packages may take as long as 3 to 4 weeks depending on each particular country's postal system. After it leaves the United States there is no way to have any update until it enters the country of delivery. If you need your package earlier than 3 to 4 weeks, please upgrade your shipping to Express Mail International.
For orders being shipped to temporary stay addresses - such as hotels - we are not liable for failure to receive items in cases of late delivery, or lost packages.
Return Policy
SOBEONLINE1 provides a 30-DAY Return Policy  provided that the procedures and requirements referred to below are followed:
Refunds and exchanges may only be made within  30 days of receiving the merchandise.
If an item has been opened and/or used, a 20%  restocking fee will be applied for a refund or an exchange. All returns require  an authorization from one of our representatives issued within 30 days after  the date of purchase. The item needs to be shipped back with a valid tracking  number within the 30 days time frame. Products that are returned to SOBEONLINE1  with missing, damaged or altered Box, Parts, or Accessories will be refused and  shipped back to you.
All returns must be in the original  non-damaged condition, including packaging, documentation, warranty cards,  manuals and accessories or else it will not be accepted.
Original shipping & handling charges are  not refundable.
Defective Items
An item that was discovered to be defective  upon receipt has to be returned within 4 Days of receipt and can be replaced  with the same model only. You may also return a defective item for a refund.  After returning the item, we will have our team inspect the item to verify if  it has a defect as stated in the reason of return. We have the right to charge  a 20% restocking fee in case the item returned has no defect and are in a 100%  working condition.
Replacement
We will send a product replacement after the  authorized return has completed our receiving/inspection process. The  replacement will ship within four business days following our receipt of your  return. Please allow additional processing time after Holidays. Although it is  our goal to ship a replacement as quickly as possible, we do not send  replacements before we receive and inspect the returned merchandise.
Returning Items
All returned merchandise must be in original  condition, and must include the original factory box (UPC bar codes and serial  numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings,  etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included  warranty cards (without markings), and all instruction booklets and paperwork.  The RA number or any other inscriptions must not be written or printed on the  product box or packaging. We will not process the return if any of these  conditions are not followed.
Restocking Fee:
Please note if the item you return is used  there will be a 20% restocking fee deducted from your credit. You may receive a  refund for the item less a 20% restocking fee. Customer is responsible to ship  the item back to us.
Mail to: SOBEONLINE1 – Returns
930 Washington Ave
3rd Floor
Miami Beach FL 33139
Store Policy
Please Read Before You Buy
Condition:
All our  items are brand new unless otherwise specified. Our items come with all original  accessories in original box.
Due to the  high amount of scam going on eBay, we might sometimes open the box to take  pictures of its content before shipping.
Return Policy:
SOBEONLINE1 provides a 30-DAY Return Policy provided that the procedures and requirements referred to below are followed:
Refunds and exchanges may only be made within 30 days of receiving the merchandise.
If an item has been opened and/or used, a 20% restocking fee will be applied for a refund or an exchange.
Products that are returned to SOBEONLINE1 with missing, damaged or altered Box, Parts, or Accessories will be either refused or charged a restocking fee equal or greater than 20%.
Warranty  Claims:
We do not guarantee, imply or express warranties unless otherwise stated in the listing.
Warranty claims are subject to the discretion of the original  product manufacturer. Unless specified in the listing, our phones are  international and cover warranty in their country of origin. We advise our  customers to buy warranty through CPS, Consumer Priority Service, which is a  third party warranty provider.
Other:
We have the right to cancel the order under the following circumstances:
The payment  is not cleared by PayPal.
The Buyer just  created his eBay account and has less than 5 Feedback.
There is a  problem with the shipping address.
The buyer  is unresponsive and doesn't answer the messages.
In case of  a Pricing Error.
Shipping:
We ship only  after payment is fully cleared and ONLY to address provided by  PayPal. Address cannot be changed at any time.
Even when a free shipping is offered, we still pay for shipping, and those funds are NOT refundable.
Original shipping and  handling charges are non-refundable.
Shipping  and Handling cost to and from the buyer will be charged for any refused  delivery.
International Shipping / Carrier:
All international orders  will be shipped via DHL.
Extra shipping cost: Some areas overseas  are more expensive to ship to than other countries. In this case, we might ask  the customer to pay an extra shipping fee. We have the right to cancel the  order if the buyer refuses to pay the additional charge.
International Shipping / Customs:
We do not under-value our  merchandise or mark it as a gift on customs forms. This is against U.S. and  international laws.
Customs fees are
the  buyer's duty to the government. Please check with your country's customs office  to determine what the additional costs will be before bidding or buying.
Customs fees are
normally  charged by the shipping company or collected when the item is picked up by the  customer. These fees are not included in the shipping charges and are  non-refundable.
If the buyer refuses to pay  customs fees or carrier charges, and package ends up returning back to us we  will charge the buyer for any customs fees plus shipping and handling cost incurred  (The buyer will be partially refunded). We do not issue a refund until the  package is delivered back to us and is inspected by our team. If the buyer  refuses to pay customs fees and the package gets lost or held by customs, no  refund will be issued.
By buying our item you agree to all terms and conditions mentioned above.
This policy may be modified or changed without any further notice.
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930 Washington Ave
3rd Floor
Miami Beach FL 33139
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